Welcome to Pho Thin Australia, where we are dedicated to serving authentic Hanoi-style phở and providing a high-quality dining experience. By visiting our restaurant, using our services, or placing an order, you agree to abide by our Terms of Service as outlined below.

1. General Terms

Pho Thin Australia operates under the highest standards of food safety, service, and customer satisfaction. We reserve the right to update our menu, pricing, operating hours, and policies at any time without prior notice.

2. Reservations & Orders

• We accept walk-in customers and reservations, subject to availability. Large group bookings may require advance notice.
• Online or phone orders for takeaway are accepted within operating hours. Customers must provide accurate contact details when placing orders.
• We reserve the right to decline any order or reservation in cases of fraudulent activity, non-compliance with restaurant policies, or unavailability of requested items.

3. Payment & Pricing

• All prices displayed on our menu are in Australian Dollars (AUD) and include applicable taxes unless stated otherwise.
• Payment is accepted via cash, credit/debit cards, and available digital payment methods.
• Prices are subject to change without notice. Discounts and promotions cannot be combined unless explicitly stated.

4. Refunds & Cancellations

• Due to the nature of freshly prepared food, refunds or exchanges are only granted in cases of incorrect orders or quality concerns.
• Customers must notify staff immediately in the event of an issue with their meal. Management will assess concerns on a case-by-case basis.
• Cancellations for reservations must be made in advance. Late cancellations or no-shows may result in future booking restrictions.

5. Dine-In & Conduct Policies

• We strive to maintain a welcoming and respectful environment for all customers and staff. Disruptive or inappropriate behavior will not be tolerated.
• Outside food and beverages are not permitted within the restaurant.
• Customers are responsible for their personal belongings while dining at Pho Thin Australia. We are not liable for lost or stolen items.

6. Food Allergy & Dietary Information

• While we take great care in preparing meals, we cannot guarantee an allergen-free environment. Customers with severe allergies should inform staff prior to ordering.
• Our traditional phở broth contains beef, and vegetarian options may still be cooked in the same kitchen space.

7. Limitation of Liability

Pho Thin Australia is not responsible for any injuries, losses, or damages resulting from the use of our services, including but not limited to food consumption, dine-in experiences, or online orders.

8. Contact Information

📍 Melbourne Location:
Address: 399 Lonsdale Street, Melbourne VIC 3000 (Entrance via Hardware Lane)
Phone: +61 3 9193 8668
Opening Hours: 10:30 AM – 8:30 PM daily

📍 Sydney Location (Chatswood):
Address: Shop 4/409 Victoria Avenue, Chatswood NSW 2067
Phone: +61 2 8036 8514
Opening Hours: Varies, check our website or contact us for details

By dining at Pho Thin Australia, you acknowledge and agree to these Terms of Service. Thank you for your support, and we look forward to serving you a taste of authentic Hanoi phở!